All services offered by NovaLunaTarot are digital, personalized spiritual services. No physical products are shipped.
Delivery Method
All digital services are delivered electronically. Depending on the service purchased, delivery may include:
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Written content sent via email, and/or
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Digital photos related to your service (such as candles burning or energy saging)
Delivery will be made to the email address provided at checkout or through the communication method specified on the product page.
Delivery Timeframe
Estimated delivery timeframes are listed on each product page. Most services are delivered within 24–72 hours, unless otherwise stated.
Delivery times are estimates and may vary due to service volume, holidays, or circumstances beyond our control.
Personalization Information
Some services require personalization details, such as:
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Full name
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Date of birth (MM/DD/YYYY)
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Optional details about your situation
Delays may occur if required information is missing or incomplete.
Customer Responsibility
It is the customer’s responsibility to:
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Provide accurate and complete contact information
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Check spam or junk folders for delivery emails
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Submit required personalization details promptly
NovaLunaTarot is not responsible for delays or non-delivery caused by incorrect or incomplete information provided by the customer.
Non-Delivery or Issues
If you have not received your digital service within the stated timeframe, please contact us so we can assist you. Non-delivery caused by email filtering, technical issues, or incorrect contact details does not automatically qualify for a refund.
Hours of Operation
Services are processed during the following hours:
Monday – Friday: 9:00 AM – 4:00 PM (PST)
Sunday: 1:00 PM – 5:00 PM (PST)
Saturday: Closed
Orders and messages received outside business hours will be addressed during the next available operating period.
Contact
For questions regarding digital delivery, please contact: