What type of services do you offer?
NovaLunaTarot offers digital spiritual and divination services, including intuitive readings and personalized spiritual rituals. All services are delivered electronically and are intended for reflection, insight, and empowerment.
Are your services digital or physical?
All services are 100% digital. No physical products are shipped.
How are services delivered?
Services are delivered digitally via email or through the communication method specified on the product page. Some services may include written guidance and/or digital photos, such as images of candles burning or energy cleansing rituals.
How long does delivery take?
Estimated delivery times are listed on each product page. Most services are delivered within 24–72 hours unless otherwise stated. Delivery times may vary during high-volume periods or holidays.
What information do I need to provide?
Some services require personalization details such as your full name, your date of birth (MM/DD/YYYY), and optional details about your situation. Providing complete information helps ensure your service is focused and accurate.
What if I don’t receive my service?
Please check your spam or junk folder first. If you still haven’t received your service within the stated timeframe, contact us at novalunatarotshop@gmail.com and we will assist you.
Do you offer refunds?
Due to the digital and personalized nature of the services, all sales are final once delivered. Please review our Refund & Cancellation Policy for full details.
Are results guaranteed?
No. All spiritual and divination services are offered for entertainment and personal insight purposes only. No specific outcomes, predictions, or guarantees are promised or implied.
Do you provide medical, legal, or financial advice?
No. Services do not replace professional medical, psychological, legal, or financial advice. If you have concerns in these areas, please consult a qualified professional.
Is there an age requirement?
Yes. All services are intended for individuals 18 years of age or older.
What are your hours of operation?
Monday – Friday: 9:00 AM – 4:00 PM (PST)
Sunday: 1:00 PM – 5:00 PM (PST)
Saturday: Closed
Messages received outside business hours will be answered during the next available operating period.
How can I contact you?
If you have any questions before or after your purchase, please contact:
novalunatarotshop@gmail.com